How Do I File a Claim?

If you've been in an accident or your vehicle has been damaged, we're here to help you through the claims process.

Ways to File a Claim

Online
- Visit: alsetinsurance.com/claims
- Available 24/7
- Upload photos and documents directly

By Phone
- Claims Team: 1-800-608-6506
- Available 24/7 for emergencies
- Speak directly with a claims representative

What You'll Need

About the Incident
- Date, time, and location
- Description of what happened
- Weather and road conditions

About Others Involved
- Names and contact information
- Insurance information
- License plate numbers
- Vehicle descriptions

Documentation
- Police report number (if applicable)
- Photos of damage and accident scene
- Witness contact information

The Claims Process

1. Report the Incident
   - File online or call us
   - Provide incident details
2. Claim Assignment
   - A claims adjuster is assigned to your case
   - They'll contact you within 24-48 hours
3. Investigation
   - We review the incident
   - Gather statements and evidence
   - Determine liability
4. Damage Assessment
   - Vehicle inspection arranged
   - Repair estimates obtained
   - We work with approved repair shops
5. Resolution
   - Repairs authorized
   - Rental car arranged if needed
   - Payment issued

Tips for a Smooth Claims Experience

• File promptly—don't delay reporting
• Take lots of photos at the scene
• Get a police report for significant accidents
• Keep all receipts related to the incident
• Be honest and thorough in your statements